Worker Welfare Grievance training focuses on educating employees and management about effective processes for raising, addressing, and resolving workplace complaints and disputes. It aims to ensure that all workers understand their right to voice concerns without fear of reprisal, and that managers are equipped to handle grievances fairly, confidentially, and in compliance with company policies and relevant labor laws, thereby promoting a harmonious and just working environment.
Key Learnings
- Company’s established grievance policy and procedures
- How workers can formally submit complaints
- Expected timelines for resolution
- Roles of various parties involved, such as HR, supervisors, and designated grievance officers
- Digital and anonymous reporting channels for vulnerable workers
- Multi-language grievance systems and cultural sensitivity protocols
- Protection against retaliation and confidentiality safeguards
HOW
Classroom based/ Online / On-Site Training (04 Hours)
WHO
- HR Teams
- Employee Relations Officers
- Line Managers
- Supervisors, Grievance Officers
- All Employees
- Compliance & Audit Teams
- Worker Welfare Officers